This is a short summary. The full legal document (HeimatliCH Buyer Terms & Conditions) governs — read it before accepting.
Who you're buying from. HeimatliCH is a marketplace; each Order is a contract directly between you and the Maker, not with HeimatliCH.
Returns. Switzerland has no general statutory right of withdrawal for online purchases (unlike the EU) — return or exchange is at the Maker's discretion and stated on the listing.
Food & wine. Perishable or opened food generally can't be returned. Wine purchases require confirming the legal minimum purchase age.
Defects. Statutory warranty claims (Art. 197 ff. OR) are raised with the Maker first; HeimatliCH helps in good faith but isn't the seller of record.
Your data. Processed under the Swiss nDSG — never sold to third parties.
Governing law. Swiss law applies.
Open the full Buyer Terms & Conditions (Word doc) →